Help Desk (Level 1)
Help Desk Level 1 is a basic level of support for the everyday
user. From printing to browser issues - Orbital will quickly
resolve the current problem. If for any reason - the issue will
be quickly executed to Technical Support Level 2. Most of all
network and computer issues are resolved in Help Desk Level
1.
Technical Support (Level 2)
Technical Support Level 2 is a much more advanced and serious
support level for clients. When the issues are not resolved
on Help Desk Level 1 it becomes an emergency administrative
support issue which gets resolved in Technical Support Level
2
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RBT Packages
This is a very popular package for all businesses. For small
and medium sized businesses, this is an ideal package for those
high IT budget costs. Problems are prevented and the network
and PCs are maintained daily. As for an hourly technician, they
have to troubleshoot and fix a costly issue which could've been
prevented and probably cost your company hundreds or thousands
of dollars for that hour or day.
Large/Enterprise companies have this package as a consulting
or security prevention service. Orbital will hack into their
network and find security holes in their system/network - problem
is resolved. Orbital finds these security holes first before
other malicious attackers do. Another service is training employees/contractors
security procedures so information does not fall in the wrong
hands. There are two kinds of attackers: employees and strangers.
Hourly Support
RBT Packages are the best bet but if your business just needs
configurations here and there - Orbital can do it. Whether it
is CAT5 cabling, network configurations, PC updates, or more
- Orbital will help your company acheive its goal.
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